Building Loyalty

August 10, 2010 at 10:53 AM 1 comment

A very good post today on Customers Rock! about customer loyalty. The nub of it:

You must measure the customer experience continuously.

I couldn’t agree more.


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What the Wave Taught Us Clarity at 8400 Feet

1 Comment Add your own

  • 1. Becky Carroll  |  August 12, 2010 at 7:52 PM

    Thank you so much for the shout out. You rock!


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Thompson Morrison

Thompson Morrison

About Thompson

As CEO of FUSE Insight, Thompson Morrison uses powerful new web interviewing technologies to help businesses better align their brand with the needs and aspirations of their customers. Learn more at


"The single most significant strategic strength that an organization can have is not a good strategic plan, but a commitment to strategic listening on the part of every member of the organization." -- Tom Peters



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